Why am I not receiving comps to my email address?

Most likely, your comps are arriving in your junk folder. Be sure to add the following addresses to your “safe senders” list:

[email protected] (for comp reports)
[email protected] (for email alerts of listings)
[email protected] (for customer service communications)
[email protected] (for special announcements or promotions)

If your comps didn’t even make it to your “junk” folder, then it is most likely that your Email Service Provider (ESP) flagged the email as SPAM, and never sent it to you. Mail providers are constantly changing and trying to improve their spam filtering, so it is possible that you were receiving your comps just fine until changes were made by your ESP. For more info on how to solve problems related to your ESP, check out this blog post “We’re at the Mercy of the ISP Gods”

Posted in: Product/Service Questions