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Billing/Pricing Questions

What are your different services and pricing?

Basically, we have two core products: our Select product and our Total Access product.

Investway Select is $79/m. It includes MLS search in a single market you select (for example, Dallas OR Houston OR Central Indiana), and unlimited comps*.

Investway Total Access is $99/m and includes MLS search in all markets we provide (currently Dallas AND Houston AND Central Indiana) and unlimited comps*.

*There may be a restriction on the quantity of comps we can provide in certain markets. Please contact us for details.

How do I cancel my membership?

Membership privileges are granted on a month-to-month basis (or annual if you selected a longer membership term). You can cancel at any time, for any reason. Or you can stick with us as long as you’d like. To cancel, simply email us at [email protected] or use our “contact us” form on our website, and indicate your wish to cancel. Be sure to indicate the name of the account holder and the email address associated with the membership to fulfill your request. Access to your account continues through the end of your paid term.

How do I reactivate my membership?

Simply login using your email address and password on file. If you do not remember your password, click on the “forgot password” link and we will email your password to you. Follow directions to update your personal and billing information . . . and you’re good to go!

Do you require long-term commitments with your customers?

No. We work with many investors who only purchase one property at a time and use our service only until they find and close on that deal. They cancel and then return later when they are ready for the next deal.

I want to re-start my membership, but only for 30 days. Can I do that?

Yes, you can. Membership plans are available on a month-to-month basis.

What forms of payment do you accept?

We accept MasterCard, Visa, Discover and AMEX credit cards. As far as security is concerned, our billing system meets the highest PCI DSS compliance level of certification available.

Do you offer annual discounts?

Yes. We offer 2 free months for annual memberships. In other words, buy 10 months, get 2 free. Annual memberships are paid upfront. You can change to an annual membership when logged into your account. Simply go to the myProfile section and select your billing preferences. You can also call us, email us, or submit a support ticket to request a change to your billing frequency.

Do you offer any promotions or special pricing?

From time to time, we do send out special promotions, usually via email. So you can look forward to those, assuming you don’t opt-out of our email marketing list.

Can I sign up for an annual membership, and then cancel mid-term?

You can cancel anytime, however, there are generally no refunds, partial or whole, on our discounted annual memberships, unless you cancel within the 7 day trial period.

Can I change my credit card number or other personal info while logged in to my account?

Yes. After logging in, go to the myProfile section and update any personal information, including email addresses and credit card numbers. NOTE: Changing your email address will change your username/login.

I got double billed! What happened?

More than likely, you’ve signed up for a second account. Accounts are primarily tagged with your email address. Pick which account you want to keep and cancel the one you don’t want. You can contact us to discuss a possible refund.